Crystal Amor Events 

STANDARD TERMS AND CONDITIONS OF TRADING

​

These terms establish the foundation of the agreement between our customers and BDH EVENTS. Your acceptance of the quote signifies your acknowledgment of these terms, which outline the complete understanding between you and us for the hiring and purchasing of décor and floristry services. It is essential that you verify all details in the quote, information form, and payment schedule for completeness and accuracy before submitting the booking fee, as these documents guide our event planning efforts.

Upon receipt of your booking fee, you enter into a legally binding contract with BDH EVENTS; please note that no contract is established until payment is received.

​

WORKING HOURS
Monday to Friday: 9 AM to 5.30 PM

DELIVERY / COLLECTION / OUT OF HOURS / STYLING CHARGES

• £15.00 per hour (9 AM to 6 PM) - Staff Member

• £20.00 per hour (6 PM to 9 AM) - Staff Member
  Note: Out of hours charge includes travel time and an additional fee applies for bank holidays.

​

TRAVEL EXPENSES
Delivery and collection charges are calculated based on four journeys at £0.45 per mile.

​

PHOTOGRAPHY - THE HIRER ALLOWS
We reserve the right to utilise images of your venue, décor, and bridal flowers for advertising purposes, including web promotions, brochures, galleries, and competitions. This includes photos taken by our staff and guests. Additionally, we may contact the professional photographer to gain access to your wedding gallery.

​

VENUE DÉCOR / FLORISTRY / STYLING / CHARGES / INFORMATION

BDH Events and the customer agree that the décor items specified in the quote remain the property of BDH Events.

​

We guarantee that upon delivery or collection, the décor and floristry items, including bridal flowers, will match the descriptions in the quote, meet satisfactory quality standards, and comply with all relevant statutory and regulatory requirements in the UK. We are not liable for customer dissatisfaction regarding the design or interpretation of the décor/floristry, as long as it aligns with the pre-agreed specifications in the quote. It is the customer's responsibility to verify that all details in the quote are correct and meet their requirements.

This warranty does not cover defects in the décor/floristry caused by willful damage, accidents, negligence by you or any third party, unauthorized use of the décor/floristry, failure to follow our instructions, or any alterations made by you.

​

REQUIREMENTS FOR STYLING

​​

We work to a carefully planned styling schedule on the day of your event.

• If we are required to carry out tasks beyond the agreed styling scope within your quote, such as venue chair setup or any additional preparation not included in your quote, this impacts all our staffs allocated work and planned timings. 

• Our work may not be to our standard as we have had to allocate our own time to carry out other tasks in order to achieve your wedding vision. 

• Should we arrive at the venue and find that additional work is required, we will not disturb you during your wedding day. Instead, we will follow up via email with a clear outline of the extra work carried out for your records.

• An appropriate charge will be applied to cover the extra work involved, which will be deducted from your damage deposit. 

Decor we not style - 

• We do not style chairs rented for your wedding, this must be arranged with your venue or rental company. Please check with them prior to making any hire arrangements for chairs, including tables that these will be put in place.

• Linens and tableware must be set up at a pre-arranged time. We do not style linens or place settings.

• Ceiling lighting styles must be pre-arranged prior to room dressing.

​

CHARGES

Any delays in delivery, collection, styling, or additional work not agreed upon in advance will incur charges accordingly.

​

HIRING DISPLAYS

Each display will be itemized before the event, including flowers, foliage, crystals, personal touches, birds, butterflies, and other decorations. These items will be recounted upon collection. Inform your guests that you are responsible for any loss of items.

​

DIY DELIVERY / COLLECTION

For DIY options, you will incur charges for :

1. Charges will be £100 per day plus 25% of the hire price for non-delivery at the agreed date and time.

2. Any loss of original packaging (boxes, bags, covers, bubble wrap), which can cause damage to products or your own decorations.

​

PLEASE NOTE:

1. Substitute items are not accepted.

2. Deductions are based on replacement item value, not hire value.

3. If fees, damages, etc., exceed the damage deposit, the Business will invoice the hirer for the additional costs.

4. Deductions can be requested for clarification.

5. All damaged goods must be kept, packaged, and stored safely for inspection by the Business.

6. All damaged goods remain the property of the Business.

7. We will strive to ensure both parties are satisfied with the resolution of any damages incurred

​

BRIDAL FLOWERS COLLECTION

Bridal Flowers – Collection & Delivery Policy

Bridal flowers can be collected by prior arrangement from our business address ahead of the wedding date, or we can arrange delivery to your venue on the day of your wedding.

Please note: If you have not booked styling services with us, an additional travel charge will apply for delivery to your venue.

We strive to complete your bridal flowers up to two to three months prior to your wedding date; however, this timeline may vary depending on work commitments.

All bridal flowers and related products remain the property of BDH Events until they have been paid for in full and either collected or delivered.

​

PRODUCT VARIATIONS

1. We cannot guarantee an exact replica of any bespoke flowers ordered during the consultation at the time of placing the order, but we will do our best to satisfy your request.

2. Certain materials or flowers may become unavailable, and we will make every effort to find suitable replacements that closely reflect the original design.

3. We reserve the right to substitute items or flowers of equal or superior quality without prior consultation.

​

CHANGES TO EVENT HIRE & ORDERS

ORDERS AFTER 14-DAY CANCELLATION PERIOD

1. Items may be added to the quote (subject to stock availability) after quote acceptance.

2. Décor hire can be exchanged for items of equal value as in the quote up to nine months before the event date.

3. We reserve the right to substitute or withdraw products due to prior damage. You will be contacted immediately to discuss alternative options.

​

NOT ELIGIBLE FOR ADJUSTMENT OR CHANGES AFTER 14-DAY CANCELLATION PERIOD

1. All bespoke bridal floristry, flower displays, personalised products, center-piece floristry, and requested products purchased for the event.

2. Sub-hire contracts for work and hire products require full payment under all circumstances.

​

PAYMENTS

The remaining balance must be paid in cleared funds no later than the date set forth in the payment schedule via bank transfer to the account specified. Card payments must allow for three working days to clear. Late payments will incur a £25 charge.

Failure to make payment by the specified date constitutes a breach of contract. We reserve the right to withhold the order for floristry and any necessary items until full payment is received. Should we be unable to purchase the required stock or equipment due to late payment, we will create the décor/floristry as closely as possible to the order confirmation, with no liability on BDH Events. 

​

PAYMENT TERMS

BOOKING FEE:

• A non-refundable booking fee of 25% of the event total is required to secure your date.

• The booking fee amount depends on the event date as follows:

  • £350 to secure your event date if booked one year in advance of the wedding date.

  • This £350 will be deducted from the 25% booking fee balance.

• The remaining booking fee balance is charged in the year of the event.

• The event balance is due 1 month prior to the event date.

PLEASE NOTE: 

• The booking fee is non-refundable in all circumstances, including if services are not proceeded with or the event is cancelled.

• We reserve the right to cancel your event if the booking fee is not received.

​

PAYMENT PLAN AND CONTRACT

• Payment dates are set out in the payment plan provided by the business.

• Late payments will not be accepted.

• The business will not attend, supply, or provide any goods or services unless the payment instalment plan and damage deposit are paid in full.

​

BOOKINGS WITHIN 3 MONTHS OF EVENT DATE

• Full payment is required at the time of booking.

​

DAMAGE DEPOSIT

• A £300.00 damage deposit is payable 1 month prior to the event date.

• The deposit will be refunded up to 7 working days after the event collection date, subject to no damages.

• Hirer must submit bank details for refund processing.

​

NO REFUNDS GRANTED FOR

• Goods no longer required

• Unused products

​

EVENT CANCELLATION / POSTPONEMENT

YOUR RIGHT TO CANCEL:

From the date you receive the legal document form via your invoice, you have 14 days to cancel the agreement.

​

DEDUCTIONS:  Within the 14-Day Cancellation Period are as follows :

• If you cancel within the 14-day cooling-off period, the booking fee is non-refundable under all circumstances.

HOW TO CANCEL:

• Cancellation requests must be sent via email, accompanied by the completed cancellation form included in your legal documents within your invoice. 

• Cancellation is effective from the date the business receives the signed cancellation form by post.

​

AFTER THE 14 DAY CANCELLATION PERIOD: 

Deductions will be made from the total event service fee (regardless of payment status) before any refund is issued.

​

COSTS DEDUCTED: The following costs will be deducted at 100% of monies spent by the business:​

• Admin fees (calculated per email, phone call, and paperwork submitted)

• Expenses and petrol

• Fixed fees (see below)

• Printable orders

• Sub-hire contractors and all hire products/work performed, including admin charges

• Materials purchased

• Personalised products

• All bespoke displays created for your event

• Décor hire purchased specifically for your event

• All bridal floristry

• Floristry deductions include purchase price for flowers, foliage, materials, and any other products bought for your event, plus VAT and postage.

​

The remaining balance, plus your damage deposit (if paid), will be refunded according to the timescale below.

​

INCLUDING THE FOLLOWING  - FIXED FEE DEDUCTIONS

• Table centrepieces (design & creation) - £100.00

• Venue & ceremony floristry (design & creation) - £50.00

• Time spent sourcing products - £50.00

• Additional consultation & venue meetings - £25.00 each

​

​SUB-CONTRACTOR DEDUCTIONS

Sub-contractor service fees, deposits, hire, purchase, or made-to-order services/products will be deducted at 100% of monies paid out.

​

REMAINING BALANCE DEDUCTIONS

The following deductions will apply to the remaining balance based on the time before the event:

Time Before Event Date Deduction on Remaining Balance

• 100 working days or less - 100% deduction

• 101 to 280 working days  - 50% deduction

• 281 working days or more - % deduction

​

​

​​​​​​​​​​POSTPONEMENT POLICY

• Monies paid to the business may be transferred toward a future event if your event is postponed.

• Your instalment plan must be maintained as originally agreed.

• The damage deposit will be adjusted based on the new event date, payable 3 weeks before the new date.

• Failure to keep the instalment plan current will be treated as a cancellation.

• The new event date must fall within 9 months of the original date.

• Postponement can only be granted once; any further postponements will be considered a cancellation.

• A £10 administration fee will be charged for each postponement.

​

​​​​CONSULTATION & APPOINTMENT FEES – LOCATION: BN99BU

1. Additional meetings charged at £25 per meeting.

2. Consultation fees will be deducted from the damage deposit.

​

VENUE OR LOCATION CONSULTATION REQUEST

• A £25 charge applies.

• Paid in advance , an invoice will be sent prior to our arranged date. 

​​​

STYLING FEE – ON THE DAY STYLING

• Pricing is specific to each event and will be discussed during consultation.

• Minimum chargeable fee is £100.00.

​

ON THE DAY RE-ORGANISATION

Should you require my presence on your event day to re-organise your event hire products, costs will be specific to your event and discussed during consultation.

• Minimum chargeable fee: £50.00

​

PERSONAL PLANNING

If you request assistance to source a complete package for your event (e.g., entertainment, photographer, marquee, etc.), fees will be charged based on the scope of work required to fulfil your event’s needs.

​​​

​​​​​​​​​​​CHOCOLATE CONFECTIONERY ORDERS – NUT ALLERGIES & SAFETY WARNINGS

• Some chocolates may contain or have traces of nuts or nut oils and may be produced alongside other nut-containing products.

• The business cannot be held responsible for any allergic reactions.

• Customers must ensure children are supervised to prevent choking hazards, especially children under 5 years old.

• Any leftover confectionery must be arranged to be collected before my departure; otherwise, it will be assumed that the confectionery is to be discarded.

​

INSURANCE

• The business advises hirers to obtain personal wedding insurance.

• The business waives any responsibility for incidents or losses after this recommendation.

​

SUB-CONTRACTORS

• The business reserves the right to share the hirer’s contact details with approved sub-contractors involved in delivering elements of the hirer’s event package.

• The hirer agrees to comply with the terms and conditions of both the business and any associated sub-contracted services.

• Copies of contracts with sub-contractors will be made available upon request.

​

COMPLETION & MATTERS BEYOND CONTROL

Every effort will be made by the business to fulfil all confirmed orders and services.

​However, the business cannot be held liable for failure to complete services or supply goods due to circumstances beyond its control, including but not limited to:

​

• Extreme weather conditions

• Accidents

• Illness

• Transport failure

• Venue access issues

• Supplier failure or delays

​​​

FORCE MAJEURE & LIABILITY 

BDH EVENTS  reserves the right to cancel, alter, or suspend services due to events beyond our control (e.g. fire, flood, strikes, supply issues, or extreme weather). In such cases, we will provide written notice. Booking fees are non-refundable, and our cancellation policy will apply. We strongly advise purchasing wedding insurance.

Our liability for any defect in goods or services is limited to a refund, credit note, or alternative compensation at our discretion, and only up to the value of the affected item or service.

We are not liable for any indirect or consequential loss (including loss of profits), except where liability cannot be excluded by law, such as in cases of personal injury or death due to negligence.

​

COMPLAINTS 

Complaints are rare, and due to the level of care and detail invested in each event, we treat them with the utmost seriousness. Any concerns must be raised immediately following the completion of venue styling or upon collection of bridal flowers, to allow a fair opportunity for assessment and resolution.

Complaints relating to decoration hire, floristry, or styling must be identified at the time of delivery or collection, so that any necessary corrections can be made promptly. Once styling or collection is complete, this is deemed confirmation that the services have been delivered as agreed, and no further claims can be accepted.

It is the responsibility of the hirer to ensure all details meet their expectations at the time of service.

Please note, we are only able to communicate and resolve concerns with the individual who placed the original booking.

Both parties agree not to publish negative comments or reviews in any public forum without first providing written notice and a reasonable opportunity for resolution.

​

GENERAL TERMS 

• All designs, concepts, and intellectual property remain the sole property of BDH Events.

• Bridal flowers remain the property of CBDH Events until full payment has been received and the order has been collected or delivered.

We recommend that you retain a copy of all documentation for your records.

This Agreement, along with your accepted quote and/or legal documentation, constitutes the entire agreement between the parties in relation to the order. It supersedes all prior discussions, negotiations, representations, or agreements, whether written or verbal.

Each party acknowledges that it has not relied upon any statement or representation not expressly included in this Agreement, except where liability for fraudulent misrepresentation may arise.

If any provision of this Agreement is found to be invalid or unenforceable, the remainder shall remain valid and enforceable as if the invalid clause had not been included.

This Agreement shall be governed by and construed in accordance with English law, and both parties agree to submit to the non-exclusive jurisdiction of the English courts.

Any section headings included in this Agreement are for ease of reference only and do not affect its interpretation.

​

​

​

UPDATED 10/07/25​