Terms & Conditions

TERMS & CONDITIONS

LEGAL & COPYRIGHT / PRIVACY POLICY

If you book my services you are agreeing to comply with and be bound by the terms and conditions of hire.

THE BUSINESS - TERMS & CONDITIONS

1.GENERAL

The Business – Crystal Amor Events
The Hirer - is any person who hires or agrees to hire goods from the business.
The Hire Goods - Are for your personal use only.
You agree not to (and agree not to assist or facilitate any third party to) copy, distribute, transmit, reproduce, publish, commercially exploit or create derivative works from the Content of THE BUSINESS

2. ACCEPTANCE OF CONDITIONS

All Hire Agreements are between the hirer and business.
The Hirer - person named on the hire agreement forms submitted from the business.
The Hirer - Acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.

3.OUR AGREEMENT

Our services - Carried out on the day requested / dressed appropriately / by the time agreed.
Times & dates - Agreed by the business & Hirer (& Venue where appropriate).
Collection - Will be made at agreed time - by hirer / Venue / once the function has finished.

4.RESPONSIBILITY

Hirer’s Responsibility - To inform the venue of the terms and conditions set out by the business.
Period of Hire - Hired goods are the hirer's responsibility. From the delivery date to the collection date.
All Products - Remain the property of the business throughout the hire period.
Your Venue – Hold no responsibility for any products unless the venue themselves is the hirer and named on the hire agreement.
Any Costs Incurred - Due to damage of goods by the venue will be the hirer's responsibility.

5.INSURANCE

The business will advise the hirer to take out personal wedding insurance.
The business waiver any responsibility thereafter.

6. LIABILITY

The Business shall not be responsible for injury or damage to persons or property however sustained arising from any Hired Goods from the business or its associated companies.

7.SUB CONTRACTORS

The business - Reserve the right to pass on details of the hirer who maybe directly involved with the Hirer’s event package.
The hirer must agree to - Comply with all the terms and conditions of the business and its associated business’s sub-contractors.

Copies of all contracts will be available upon request.

8.COMPLETION

Every effort is made by the Business to complete all orders.
The Business cannot be held liable for non-completion of orders due to matters beyond their control.

9.THE HIRER ALLOWS

The business to take photographs taken by our staff or guests (if permitted) to be used for promotional purposes only.

DELIVERY & COLLECTIONS AGREEMENT

10.HIRE TIMES FOR DELIVERY & COLLECTION

Monday to Friday - 3 Days Hire

Saturday to Monday - 4 Day Hire

11.WORKING HOURS

Monday To Friday - 9am to 6pm

12. OUT OF HOURS DELIVERY / COLLECTION & STYLING

Charged hourly rate at £10.00 – 9am to 6pm – per member of staff.
Charged hourly rate at £15.00 - 6pm to 9am – charged per member of staff.
Bank holidays - extra charge applies.

13.TRAVEL EXPENCES

Delivery and Collection are free within a 5-mile radius (BN9 9GG)
Outside of this incurs a charge of .45p per mile travelling time.
Please note this is charged on 4 journeys.

SPECIFICATION OF VENUE STYLING CONTRACT

14.REQUIREMENTS FOR THE BUSINESS STYLING SETUP

Event dressing out of hours or on a bank holiday - additional charge - To be confirmed.
Arrangements with caterers - Linen and table ware on the tables ready for me to dress. On the time that has been prior arranged
Ceremony room to be function room - Arrangements with venue, for me to dress the tables.

15.WHEN HIRING ANY OF MY DISPLAYS

There will be small to medium components. Each display – Itemized before event.

Flowers/ foliage/ crystals / personal touches / birds / butterflies and or other decorations

The number of Flowers - Foliage used - small components & products.
These are recounted after collection.

16.YOUR GUESTS TO BE INFORMED

Your guests should be informed that you are held responsible for any loss of item or items.
A keepsake of 1 item to Loss of many items will incur deductions from your deposit.
Forewarn your guests to prevent incurred deductions.

CHANGES TO EVENT HIRE & ORDERS

17. CHANGES TO YOUR ORDERS AFTER 14 DAY CANCELLATION PERIOD

We reserve the right to substitute or withdraw products due to previous orders where damage has incurred.
You will be contacted immediately to discuss substitute items.
Items can be added to itinerary (subject to stock)
Not eligible for adjustment or changes – All venue hires floristry.
Not eligible for adjustment or changes – All bespoke bridal floristry
Not eligible for adjustment or changes – Personalised products
Not eligible for adjustment or changes - Centre piece floristry
Sub-contract work & hire products - Is not eligible for adjustment or changes.
Product hire - can be adjusted to the value within the invoice up to 3 months before your event date. (Floristry within the product if applicable cannot be adjusted)
No refunds granted for goods no longer required.
No refunds for unused products
Non return of goods - Charged at the replacement cost not the hire cost.

INCURRED COSTS FOR DELIVERY / COLLECTION / SET-UP & TAKE-DOWN

18.INCURRED COSTS

You will receive an extra deduction of £10.00 Per Hour - Per Member of Staff for:

Delay in being able to Delivery and or Style of the event at the agreed time.

Delay in being able to Collect and or take down of the event at the agreed time.
Any extra work that must be carried out that has not been prior agreed by hirer & business.

19.INCURRED COSTS FOR DIY WILL BE CHARGED

Loss of original packaging – boxes – bags – covers – bubble wrap.
Packed as collected as this may cause damage to the products.
Clients own additional decoration removed.
Non delivery back to business at agreed date & time - Fixed fee £100 per day + 25% hire price will be deducted.

MONIES TO BE PAID

20.ADMIN FEE

£50.00 / non-refundable in all circumstances once paid. Including non-proceedings of event services & event cancellation.
This is not an extra charge – This will be deducted off your Event Services Total

21.BOOKING FEE

25% of Event Services Total
Non- refundable in all circumstances once paid. Including non-proceedings of services and event cancellation
We reserve the right to cancel your event date if the Booking fee is not paid.

22.REMAINING BALANCE - HOW TO PAY

Balance - can be paid at time of booking or 3 instalments.
Dates of instalment plan set by business, and last instalment no later than 3 months before event date.
Damage deposit is not included within the remaining balance.
Late payments will not be accepted.

23. BOOKINGS WITHIN 3 MONTHS OF EVENT DATE

Bookings made within 8 weeks of the event date must be paid in full at time of booking.

24.DAMAGE DEPOSIT

£300.00 - Payable 3 weeks prior to event date
Refunded up to 7 days after event collection date.
Collected & returned via PayPal.

PLEASE NOTE

Substitute items are not excepted.
Deductions made are appropriate to Replacement Item Value not hired value.

In the unlikely event that fee's, damages etc become greater than the damage deposit, the Business will invoice the hirer for the extra replacement costs.
Deduction costs can be obtained on request.
All damaged goods need to be kept, packaged & stored appropriately & safely for inspection by the business.
All damaged goods remain the property of the business.
We will do our utmost to ensure both sides are happy with the outcome of any damages incurred.

25.CONSULTATION & APPOINTMENT FEES

First two consultations are complimentary.
Held at either my Location or based in Eastbourne.
Additional meetings - £25.00 - invoiced separately – paid 1 week before arranged meeting.

26.VENUE OR LOCATION CONSULTATION REQUEST

Charge of £25.00 / Locations outside of 5 miles of BN99GG

27.FURTHER ADMIN FEES

Request to source a whole package for your event, i.e.: Entertainment, Photographer, Marquee etc

Chargeable dependent on the amount of work to achieve your events requirements.

28.CHARGEABLE EXTRAS

Fee's will apply for longer period of hire.
Extra staff – chargeable - Hourly rate £10 per hour per member of staff
Out of hours delivery/collection or takedown – is chargeable per member of staff - £15 per hour.

29.ON THE DAY STYLING

Cost is specific to your event - to be discussed at the consultation.
Minimum Chargeable fee is £50.00.

30.ON THE DAY RE-ORGANISATION

Cost is specific to your event – to be discussed at the consultation.
Should you wish for me to present on your event day and re-organise your event hire products?
Minimum Chargeable fee is £50.00.

31. ON THE DAY PERSONAL CO-ORDINATION

Cost is specific to your event – to be discussed at the consultation.

32.THE BUSINESS WILL NOT ATTEND – SUPPLY OR PROVIDE ANY GOODS OR SERVICES IF THE FOLLOWING HAS NOT BEEN PAID IN FULL

The Event Service Total / Damage deposit - On the dates set out within the receipt file.

Refunds will not be granted – if Crystal Amor do not attend your event due to non-payment

EVENT CANCELLATION

33.YOUR RIGHT TO CANCEL

From the date the hirer receives The Terms & Conditions / Declaration and Cancellation Form via email,

the hirer will have the right to cancel.the agreement within 14 days.

34.PLEASE READ CAREFULLY – DEDUCTIONS APPLY - WITHIN THE 14 DAY CANCELLATION PERIOD

If you wish not to proceed with your order within the 14-day period, you will receive deductions.
The admin & booking fee once paid are non-refundable – in all circumstances.

35.AFTER THE 14 DAY CANCELLATION PERIOD –

Deductions will be made from the whole event service total whether this has been paid in full or not.

The following deductions apply before a refund is granted.

Event service total minus the following

Admin & booking fee.
All Bridal Floristry & personalised products – paragraph 36
Fixed fee – paragraph 37
Sub-Contractor Deduction – paragraph – 38
Admin will be calculated - per email / per phone call and paperwork submitted.
Expenses and petrol
The balance remaining will incur the following deductions - Paragraph 39.
The remaining balance + your damage deposit if paid will be refunded.

36.PRODUCT PURCHASE DEDUCTION - 100% OF MONIES PAID OUT FOR CLEINTS EVENT FOR

All florals / foliage / materials - For Bridal Floristry – Personalised Products – Centrepiece Floristry – Event décor hire
This will be - purchase price for all - flowers - foliage – materials and any further products purchased for client’s event.

To Include vat on all purchases and postage

37. FIXED FEE DEDUCTIONS

£100.00 - designing & creating event floristry table centre pieces.

£50.00 - designing & creating all event venue & church floristry products.

£50.00 - time accumulation spent on sourcing products
Your extra Consultation meetings & Venue Meetings - charged at £25 each.

38.SUB-CONTRACTOR DEDUCTIONS – 100% OF MONIES PAID OUT

Sub-Contractor service fee’s / Deposit / Hire/ Purchase or Made-to-Order service or product

39.THE HIRER WILL ALSO INCUR THE FOLLOWING DEDUCTIONS - The following deductions will be made from the Remaining Balance.

100% REMAINING BALANCE -100 Working Days or less to event date
50% REMAINING BALANCE - 101 T0 280 Working Days of event date
0% REMAINING BALANCE - 281 Working Days or More of event date

40.YOU MUST COMPLY TO CANCELLATION OF YOUR EVENT

Cancellation requests must be sent via email and the cancellation form returned.
You will receive a cancellation form by email.

To be effective from the date the business receives the cancellation form back by post.
If your event is being postponed, the monies paid to the business can be used for your future event.
This must be within a 12-month period from your previous event date.

41.CHOCOLATE CONFECTIONERY ORDERS -. NUT ALLERGIES & SAFETY WARNINGS.

Please note that some of my chocolates may contain or have traces of nuts or nut oils.
They may have been made alongside other products containing nuts.
The business cannot be held responsible for any issues resulting from food allergies.
Customers should also ensure that children are suitably supervised to avoid chocolates being chosen which would pose a choking risk.
This is Important for yourselves and your guests and particularly for children under 5 to be supervised at your event.

If you are wishing to keep left over confectionary this must be organised before I am due for collection.
It will be assumed that the confectionery is to be discarded by the business.

42.CONFIRMATION

An email is to be sent to the business stating you have received by email - the Terms & Conditions / Declaration and Cancellation form

and understood its content.

43. PRODUCT VARIATIONS

Due to manufacturing, the floristry may have variations beyond my control from initial consultation to my purchasing of your chosen floristry.
You will be informed as soon as I am made aware.
Alternatives will be sourced to the best of my ability.

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EXPLANATIONS

1.ADMIN FEE

To process your WEDDING PORTFOLIO WORKBOOK
To include all event details / paperwork required / Full terms & conditions / Declaration / Privacy policy /

2.BOOKING FEE EXPLANATION

25% Of the event services total
Secure Crystal Amor Services for your event date
Prepare any products or services required to start proceedings for your event.
We reserve the right to cancel your event date if the Booking fee is not paid.

3. WEDDING JOURNAL INVOICE EXPLANATION

Hire Total – Cost of hire products from crystal amor & other company hire.
Bridal Floristry Total – personalised bridal flowers for purchase & all other purchase products
Sub-contractor Total – Other services sought & booked for the hirer’s event on their behalf by the business. This will be Itemised separately.
Crystal Amor Charges –Travel Expenses / Styling / Staff / Out of hours / Consultations / Co-ordination etc
Event Services Total – Hire / Made-To-Order / Sub-contractor & Crystal Amor Charges added together.
Total Event Cost – The above cost, plus the damage deposit

4.DAMAGE DEPOSIT EXPLANATION – TO COVER

Replacement of any goods - cleaning - loss or theft - repair - damage beyond further usage. To cover all aspects of damage

5. CHARGEABLE FEE’S FROM DAMAGE DEPOSIT - Examples of chargeable fee’s:

Splits -Breaks – Ripping – Tears – Burns - Candle Wax Burns & Damage - Permanent Marker or Crayons - Permanently soiled items
Mildew - Blue Tack or any sticky substance - White Tack – Tape marks - Dents – Stains – Chips - Drawing pins
Breakages - Missing items

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last updated 02.07.21

YOUR PRIVACY IS MY PRIORITY

I am always committed to protecting your privacy, in all situations. Your information is solely used to verify your identity. Your name, address & information are used solely to process orders unless your prior consent is given. Without your consent, this information will never be sold, given, rented, or traded to others for purpose other than order fulfilment. Your demographic information (gender, date of birth etc) will be used for several security purposes to ensure you are who you say you are.

This Privacy Policy describes the personal information the business collects through either

The business’s website – social media – email – further correspondence – consultation meetings

TERMOLOGY

The Terms (We – Us – Our – My) refers to Julie Enwood and the business (Crystal Amor Events)

The Terms “Site” - refers to - https://www.crystalamorevents.com/

The Terms (User – Your – You) refers to the site visitor, customer, and any other users of the site.

PRIVACY

Use of the site, including all materials presented herein and all online services provided by the business, is subject to this Privacy Policy.

This privacy policy applies to all site visitors, customers, and all other users of the site.

INFORMATION THE BUSINESS COLLECTS – YOU PROVIDE DIRECTLY TO THE BUSINESS – FOR EXAMPLE

The business collects information when you book services - Interact via social media & phone – via website & email

INFORMATION THE BUSINESS MAY COLLECT – THAT YOU PROVIDE DIRECTLY TO THE BUSINESS - EXAMPLE

Name – Address – Zip Code – Email – Billing Address – Shipping Address – Phone Number – Payment Card

Products Ordered – Purchase Date – Demographic Information along with any further information you provide.

INFORMATION USED FOR

To provide the products and or services you request – Process Transactions – Send relevant documentations

Confirmation & receipts - Respond to comments, questions, requests and provide customer service

Communicate with the customer about products / services / offers & promotions & provide news & information

SHARING YOUR INFORMATION – The business may need to share your information with third parties – examples

Sub-Contractors - Payment processing and authorisation - Fraud Protection and credit risk reduction

Order fulfilment – Shipping - Marketing & promotional material distribution - Any other services designed to assist the business.

The business may also release information about (you) when legally required to do so.

At the request of Government Authorities investigating or to verify or enforce compliance with the policies governing our site and applicable laws.

The business takes reasonable measures to help protect information about the customer from loss, theft, misuse and unauthorised access, disclosure, alteration, and destruction.

CHILDREN

The business does not knowingly collect any personal information from children under the age of 13.

If you are under the age of 18, you should use this site only with the involvement of a parent or guardian and should not submit any personal information to the business.,

UPDATING INFORMATION

You may update, correct, or delete your information provided to the business

All changes to be handwritten and signed and sent to the business address.

CHANGES TO THE POLICY

The business may change this Privacy Policy from time to time., If any changes occur, the updated version will be dated within the website at the top of the page. The business may provide you with additional notice via email.

The business will encourage you to review the Privacy Policy whenever you visit the Business site.

Customers will stay informed about any information practices and the ways you can help protect your privacy.

LAST UPDATED 05.-09.2020

LEGAL / COPYRIGHT & ALTERATIONS

WEBSITE

THE BUSINESS

makes no representation or warranty that the information provided, regardless of its source (the content) is accurate, complete, reliable, current or error free.
Disclaims all liability for any inaccuracy, error, or incompleteness in their content.

CHANGES TO THE TERMS & CONDTIONS

THE BUSINESS

Reserve the right to update any portion of the website and services, including the Terms & conditions at any time.
Such amendments are effective immediately upon notice to you, by posting the new terms & conditions.
You will also receive the new Terms & conditions by email to let you know material amendments to the Terms & Conditions.
Any use of the site or service by you after an amendment is made means you accept these amendments.
Will post the most recent versions to the site and list the effective dates on the pages of our Terms of Service.

THE BUSINESS RESERVE THE RIGHT TO:

Update any of our social media sites with any new information

.THE BUSINESS INTELLECTUAL PROPERTY

The site and service contain intellectual property owned by the business, including without limitation, trademarks, copyrights, proprietary information and other intellectual property as well as the business name, logo, all designs, text, graphics other files and the selection and arrangement thereof, also termed the “look and feel”.
You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the site, service, content or intellectual property, in whole or in part without the business’s prior written consent.
The business reserves the right to immediately remove you from any social media and the site and service.
The business reserves the right to immediately report its findings.

LAST UPDATED 05.09.2020

FEES & FAQS

CRYSTAL AMOR

EVENTS

WEST QUAY - NEWHAVEN - EAST SUSSEX - BN9 9GG

MADE-TO-ORDER

WEDDING FLOWERS

PRODUCTS &